Shipping policy
Shipping Policy
Each artwork is carefully prepared and professionally packaged for delivery. As Limited Edition Art is made to order, please allow time for printing, preparation and dispatch in addition to the delivery timeframes below.
Delivery Address
A physical street address is required for all deliveries. We are unable to deliver to PO Boxes.
Australia
Delivery is complimentary within Australia for Limited Edition Art over $500.
Limited Edition Art is professionally produced and prepared to order. Please allow approximately 2–4 weeks for production and delivery.
Delivery costs for Original Art are calculated according to the size of the artwork and delivery destination. For framed Original Art, please allow approximately two additional weeks for preparation.
International
To make international delivery safer and more economical, all artwork shipped internationally is supplied unframed and unstretched, carefully rolled and securely packaged in a protective tube.
Your artwork can then be professionally stretched and/or framed by a local framer at your destination.
International shipping for Limited Edition Art is charged at a flat rate according to artwork size and is calculated at checkout. Shipping for Original Art will be calculated according to the size of the artwork and delivery destination.
Please allow approximately 4–5 weeks for international production and delivery. Delivery times are estimates and may vary due to destination, customs processing and courier delays.
For destinations not available at checkout, please contact me at hello@joeygarland.com for a shipping quote.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, customs charges or other fees imposed by the destination country. These charges are not included in the purchase price or shipping charge and are the responsibility of the purchaser.
In accordance with Australian export requirements, the correct value of the artwork will be declared on international shipping documentation. As customs requirements vary between countries, please contact your local customs authority if you require further information before purchasing.
Returns & Exchanges
Original Art: We are unable to accept returns, exchanges or cancellations for change of mind on Original Art.
Limited Edition Art: Each Limited Edition artwork is professionally produced and made to order specifically for you. For this reason, we are unable to accept returns, exchanges or cancellations for change of mind.
If you have only just placed your order, please get in touch as soon as possible. If production has not yet commenced, we may be able to amend or cancel your order.
I want you to love your artwork. If you have any questions or concerns before ordering, or after you've received your artwork, please don't hesitate to contact me. I'm always happy to help.
Damaged Artwork
Every artwork is carefully packaged and shipped with trusted courier partners. While damage during transit is rare, accidents can occasionally happen.
If your artwork arrives damaged, or if you receive the wrong item, please contact me as soon as possible.
To help us process your claim, please email the following photographs within 7 days of receiving your delivery:
- The outside of the shipping box or tube
- The shipping label
- The damaged artwork and/or frame
- Any additional photographs that clearly show the damage
Limited Edition Art: Once I receive your photographs, I'll work with our production and delivery partners to organise a replacement where appropriate.
Original Art: I will contact you to discuss the return of the damaged artwork and the appropriate resolution.
Colour & Artwork Care
Every care is taken to represent the colours of each artwork accurately. However, colours displayed on computer screens and other devices may vary slightly from the physical artwork.
Professional-quality materials are used in the creation and production of my artworks. As with all fine art, I recommend displaying your artwork away from direct sunlight and excessive heat or moisture to help preserve it over time.
Merchandise
Returns and damaged-item conditions also apply to merchandise where applicable. We are unable to accept returns on sale items or gift cards, except where required by law.
Where a refund has been approved, we will notify you once the return has been received and inspected. Approved refunds will be processed back to the original payment method. Please allow your financial institution additional processing time.
For all enquiries, please contact hello@joeygarland.com