Refund policy

Refund Policy

Returns & Damaged Artwork

As each artwork is professionally printed, framed and made to order, we are unable to accept returns, exchanges or cancellations for change of mind.

If you have only just placed your order, please get in touch as soon as possible. If production has not yet commenced, we may be able to amend or cancel your order.

I want you to love your artwork. If you have any questions or concerns before ordering, or after you've received your artwork, please don't hesitate to contact me. I'm always happy to help.

Damaged Artwork

Every artwork is carefully packaged by our professional framing team and shipped with trusted courier partners. While damage during transit is rare, accidents can occasionally happen.

If your artwork arrives damaged, or if you receive the wrong item, please contact me as immediately. All shipments are fully insured, and I will arrange a replacement as quickly as I can.

To help process your claim, please email the following photos within 7 days of receiving your delivery:

• The outside of the shipping box.
• The shipping label attached to the box.
• The damaged artwork and/or frame.
• Any additional photos that clearly show the damage (the more, the better).

Once I receive your photos, I'll work with the courier and our team to organise a replacement as quickly as possible.

Merchandise

The same Returns & Damaged Artwork policy applies to all merchandise.

Unfortunately, we cannot accept returns on sale items or gift cards.

We will notify you once we’ve received and inspected your return and if approved, you’ll be notified of a replacement item 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@joeygarland.com .